Frequently Asked Questions, Terms and Conditions at Selva Suites accommodation in San Pancho (San Francisco), Nayarit, Mexico.

What is Selva Suites?

Selva Suites is a custom-built, luxurious residential property, which when completed, will be able to accommodate and welcome guests in San Pancho (San Francisco).

The name of our San Pancho vacation rental property is inspired by the location; Selva in Spanish means Jungle. Our lot is surrounded by lush jungle (selva).

Two family-friendly and wheelchair-accessible suites will be available for rent. Occasionally, we may release the whole home of total 5 bedrooms to be rented.

When will Selva Suites be available to rent?

We are in the building process. We hope to have it ready by the end of April 2020.

For the detailed progress and status of the project, you can follow our blog and our social media Facebook, Instagram, Twitter and YouTube.

How will I make a reservation?

There will be an online reservation system like any other hotel. You will be able to search for date availability and reserve online on SelvaSuites.com.

After you receive your confirmation code, we will follow with an email containing the invoice which is payable in full for the reservation to become valid.

You will be able to pay the Invoice online. We will be accepting all major credit cards and PayPal.

You will only be able to reserve on SelvaSuites.com and not at any other travel site like Airbnb, VRBO, Bookings.com or Expedia. Travel sites charges us high commissions. We pass the commission savings to you in the form of lower room rental rates.

How many guests can be accommodated?

At Selva Suites in San Pancho, our suites will be able to sleep two adults in the bedroom and two children in the living room, or if there are no children the two adults can use the extra room as a living room. As a result, our suites will easily accommodate a family of 4. If needed, an additional movable bed can be added for a 5th person (younger child) for a small additional charge.

This is something unique and rare in San Pancho as most accommodation provided in the area are for 2 persons per room, forcing you to have to rent and pay for an additional room for your kids, doubling your accommodation cost. We don’t like this for our vacation and we are certain you would not like it either.   

If and when the whole house becomes available for rent, it can sleep up to 10 persons.

Is Selva Suites Family-Friendly?

Yes, absolutely!

We will be welcoming families with children. There is ample space for them to enjoy.

Our property is surrounded by lush vegetation making it an exciting adventure for kids and adults thinking like kids, to explore and apply their imagination.

There is a nice, easy-going path for walks and hikes.

Is Selva Suites Wheelchair-Accessible?

Yes, Selva Suites has been designed to be a wheelchair-accessible property.

This feature cannot be found at other properties in the surrounding areas of San Pancho, Sayulita or Punta Mita. We will be able to accommodate guests that may have difficulty moving or walking and are in need of a wheelchair.

There will be ramps leading from the property entry to the suites and to the upper pool level. The interior areas will allow also the movement of wheelchairs. The bathrooms will have supporting handlebars. The showers will be possible to be entered with the wheelchair.

Is There a Minimum-Night Stay?

There is a 2-night minimum stay during the low-season, which is June 1 to October 31.

There is a 3-night minimum stay during the high-season, which is November 1 to May 31.

What is the nightly rate?

The nightly rate at Selva Suites will vary depending on the season. During the low-season the rate will be between 40% and 45% lower than the high-season rate.  

The rate will be competitive to similar type and quality of accommodation in the San Pancho area.

When we open, please visit the Selva Suites reservation page to check availability and rates.

Nightly rate includes cleaning service once weekly.

Is There a Swimming Pool?

Yes there is a refreshing infinity-view pool.

Water is a scarce commodity these days, therefore the pool will be large enough to provide for a refreshing swim, but it is not excesively large. 

There is no diving allowed...we would like you to leave Selva Suites without a cracked skull! :)

The main swimming pool has two in-water sitting-benches. The first step into the pool is wide and shallow enough for a small child to sit and play in the water without drowning.

The lower level pool is considered children's pool, very shallow, ideal for a child to sit in. The view is stunning from that pool so adults are quite welcome to sit in and enjoy.

There is no life guard and under absolutelly no circumstances should the children be left unsupervised!

How Far is San Pancho Beach?

The San Pancho beach is exactly 4-minute walk from the main entrance of our  gated community.

Our part of the beach is the far end, near some rocks, away for the crowds. Even during the high-season, that part of the beach is quiet and the crowds are very light. Sometimes it feels as if it were private.

Umbrella for the Sun and Beach Chairs?

We will be providing complimentary, aluminum, light-weight umbrella and beach chairs you may borrow during your beach days.

We have not seen any other rental property offering this amenity in San Pancho. Normally umbrellas and beach chairs or lounge are available only at the main beach in front of the central San Pancho beach restaurants which are being rented to beach visitors.

We offer the amenity free of charge.

Why is Selva Suites San Pancho Rental Better than Hotels in San Pancho?

Although there is a detailed article analysing this question on our blog, here are some reasons, why hotels in San Pancho are not necessarily the best option for your accommodation.

Hotels have increased costs because they pay commissions to the travel sites. They pay for internet marketing and advertising. At Selva Suites, our suite rooms are just as modern and comfortable as a hotel room with all the amenities.

However, we do not pay commissions to travel sites and we manage our own natural and organic internet marketing.

As a result our costs are lower, which means we can afford to offer our guests very competitive room rates.  When you compare the features and amenities you get renting a room at Selva Suites to the hotel rooms offered in San Pancho, you will realize that we offer the same or better quality room for less money.

Other Amenities Available?

Each of the suites are at the far opposite end of the property and away from each other. Between them, they share a common area which has a semi-outdoor, ceiling-covered, sitting area, fully equiped kitchen, with a refrigerator, stove, microwave oven, washer and dryer. The suites come with all necessities, linen, towels, soap, shampoo, toilet paper.

How far is the village center?

If you walk slowly, taking your time to enjoy the views, it’s 17 to 20 minutes. If you walk at a normal pace, it’s 10 to 14 minutes.

The distance to the village is optimal, as it is very easy and close to reach it, and at the same time, you have the privacy and silence away from the noises of the village.

Is there Internet Access?

It has been a challenge getting TelMex to provide high-speed internet since there are not enough homes built in the area.

As a result, we are looking at either TelCel Mi-Fi type of Internet Hotspot or Satelite Internet. We are leaning more toward the Satelite Internet because it  will be faster, but it is very expensive with low data caps of about 50GB per month. Because of this, Internet will be provided for email and all popular Social Media apps and websites, as well as video conference sites access, however video streaming sites such as Netflix, HBO, Amazon Video Prime and so on will be blocked. Please download Netflix content on your devices before you arrive.

We also provide a list of all known locations in the village with WiFi access, their Network ID and Password.

Cell Signal in San Pancho and at Selva Suites?

The short answer is yes, if you are with either Telcel or T-Mobile and their partners. We will also install a cell signal booster, amplifier on Selva Suites, so you will have a strong signal.

The long answer is: The best carrier in Mexico with the best coverage is Telcel. Cell providers in the USA which partner and roam with Telcel are T-Mobile and any MVNO company that operates on T-Mobile’s network. These are Metro by T-Mobile, Telcel America, NET10 if you contracted to be on T-Mobile’s network and StraightTalk if you contracted to be on T-Mobile’s network. Of course, you will have to have activated the appropriate cell Plan in the US before landing in Mexico.

AT&T owns a small company in Mexico called IUSAcell, which has extremely limited coverage. They do not cover San Pancho. AT&T roams with a company called Movistar in Mexico. Movistar has sparse and very frustrating 2G coverage in San Pancho. They only have somewhat 3G coverage in Puerto Vallarta and some parts of the highway. The same would apply for any other cell company which operates on AT&T’s network: Cricket, NET10 if you chose to be on AT&T’s network, StraightTalk if you chose to be on AT&T’s network.

Is there Parking at Selva Suites?

Yes, there is complimentary covered parking for one car per suite.

There is also some room to park a vehicle in front of building.

Do You Offer Airport Transportation Service?

Yes you are able to reserve your airport transfers at the same time when you make your Selva Suite reservation and are able to pay for it in the same reservation. Please make sure you provide you airport arrival and departure date and time.

Even if you forget to include the service at the time of your reservation, you can still contact us to schedule it. 

What is the Refundable Security Deposit?

The property is custom and expensive. We have invested and are investing a large amount of hard earned money. It is being built and furnished with a lot of love, care, and high-end furnishings.

We appreciate and expect that guests treat the home with the utmost care and respect.

A refundable USD$500 damage deposit will be charged along with the reservation.

It will be refunded within 5 business days after departure following an inspection of the property.

A list of movable items will be provided. Missing items such as towels, silverware etc, or broken items will be charged for their replacement.

Do You Offer Massage Service?

Yes, and what a better location to get a massage than Selva Suites, surrounded by nature.

A massage bed will be located on the property and massage service can be arranged upon request and availability.

When we open and reserve your room, let us know and we will be happy to schedule it.

What About Tips?

Gratuities and tips to the people working to provide excellent service are not included in the rate.

Hard working employees that offer great service always appreciate this extra income, in an otherwise low-income society which is hit by the constant devaluation of the Mexican peso.

If someone does a good job, please thank them with a tip and a smile! 

What are the Policies?

Check-in after 3 pm. Check-out at noon.

Music is allowed at acceptable noise levels so that neighbors are not disturbed. In all cases, there must be quiet after 10 pm.  

Massage hours are between 9 am and 5 pm.

We have the right to enter the suites and common areas in order to inspect and service the premises.

Pets are not allowed. Policy violation fee of USD$150

Smoking/vaping - of any kind! - is prohibited. Violation will cause charges for deep cleaning, including ozone treatment and expensive cleaning procedures, up to $500.

Any drug use, including cannabis,  is prohibited. It will be reported and prosecuted with the local authorities, followed by immediate termination of guest services, eviction, and forfeiture of any remaining reservation funds.

What is the Cancellation Policy?

Selva Suites is a very small property and we are greatly affected by cancellations. We, therefore, will be managing cancellations as follows:
 
Cancellations made 61 or more calendar days prior to arrival date get a 100% refund, minus administrative credit card fees.

Cancellations made between 50 and 60 calendar days prior to arrival date receive 80% refund, minus administrative credit card fees. 20% Cancellation Fee is not refundable.

Cancellation made less than 49 calendar days prior to arrival date are not refundable. Only in the event, we are able to find other guests to stay during your canceled period, we will gladly refund you the cost of your stay, minus administrative credit card fees.

Can I Take the Towels Home?

Our towels are cool with a vibrant embroidered logo of Selva Suites. We like them!, a lot!

You are welcome to take the towels with you for a nominal cost of the towel replacement, which will be deducted from the security deposit or ask us to purchase a new towel before you leave.

We will also have other apparel for sale, such as baseball hats, t-shirts, and sweatshirts with the beautiful Selva Suites logo.

All prices will be at our cost. Please ask.

Are San Pancho and Selva Suites Safe?

Absolutely!

It’s so safe that here chickens actually do cross the street for all sorts of reasons safely! :) 

San Pancho is a very safe, quiet, laid-back surf-village. Crime is virtually non-existent.
 
At Selva Suites there are no street-crossing chickens, but it is located in a closed-door gated community, with a person being present 24/7 who opens the gate only to authorized residents.

What About Medical Emergencies?

San Pancho has its own Hospital.

It is a swift 3-minute-ride from Selva Suites.

It is ludicrously inexpensive to pay for any emergency needed. We have used the emergency services which have been very efficient, fast, inexpensive with great, experienced and caring medical personnel.

If you do have to use emergency medical services, the low cost will frustrate you when you think what you pay in the USA for similar health services and it might make you want to move permanently just for the cost of health care! :)

What Activities are Available in San Pancho?

The most important “activity” is to lay down, do nothing and let your brain zone-out, hear nature’s calming sounds, stare at the jungle or ocean!  :)

If you must do things, then there is also plenty:

unique family restaurants with delicious foods and drinks,  golf, surfing, horseback riding, day-trips to Islas Marietas, whale watching trips (seasonal), day trips to Puerto Vallarta or neighboring villages such as Sayulita, Lo de Marcos, Punta de Mita, Sunday Brunch at the exclusive Polo Club or dinner at the exclusive Club de Playa. This should be enough to make want to go back to zoning-out in the hammock!

We can also introduce you to local trustworthy Realtors if you are interested in setting up a time to look for properties to buy.
San Pancho Rentals Suites rooms in San Pancho, Mexico with stunning Jungle (Selva) and Ocean views.
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San Francisco, Nayarit, Mexico

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